About the job

• Long-term personal & technical growth prospects|Competitive salary

About Our Client

Multi-national IT services company, leading the market in customised solutions supporting numerous enterprise clients across the globe. This firm is a tech forward MSP that understands the importance of cutting-edge technologies & skills, that enables their clients to run their businesses knowing their tech infrastructure is taken care of.

Job Description

• Handle various software / hardware problem resolution within a high call volume environment.
• Work 4 days a week - 2 during the week and 2 x 12 hour shifts on weekends (WFH options available on weekends).
• Lower demand over the weekend, however a prompt response rate is important.
• Assist with email and phone support queries, while recording and managing calls through a ticketing system.
• Escalate complex issue to L3 or other relevant IT Support teams.
• Ensure high level of client satisfaction, by overseeing each case through to resolution.
• Educate end users around computer / systems best practices.
• Manage systems checks and back-ups.
• Report all major faults to Service Delivery Manager.

The Successful Applicant

• Strong knowledge of Windows infrastructure and products.
• Experience with Microsoft products, including Office 365 suite.
• Strong knowledge of Active Directory.
• Level 1 & 2 support experience within a high call volume environment.
• Willing to work 2 x 12-hour shifts on Weekends.
• Hold an ITIL Foundation Certification and a relevant tertiary IT Degree / Diploma.

What's on Offer

• Competitive salary
• Long-term personal & technical growth prospects
• 4-day week (2 days during week & 2 day shifts on Weekends)

Contact: Marco De Oliveira

Quote job ref: JN-122022-5871139