Michael Page
Sydney, New South Wales, Australia, SYDNEY, Australia
Job Type


About the job

  • Long-term personal & technical growth prospects|Competitive salary

About Our Client

Multi-national IT services company, leading the market in customised solutions supporting numerous enterprise clients across the globe. This firm is a tech forward MSP that understands the importance of cutting-edge technologies & skills, that enables their clients to run their businesses knowing their tech infrastructure is taken care of.

Job Description

  • Handle various software / hardware problem resolution within a high call volume environment.
  • Work 4 days a week - 2 during the week and 2 x 12 hour shifts on weekends (WFH options available on weekends).
  • Lower demand over the weekend, however a prompt response rate is important.
  • Assist with email and phone support queries, while recording and managing calls through a ticketing system.
  • Escalate complex issue to L3 or other relevant IT Support teams.
  • Ensure high level of client satisfaction, by overseeing each case through to resolution.
  • Educate end users around computer / systems best practices.
  • Manage systems checks and back-ups.
  • Report all major faults to Service Delivery Manager.

The Successful Applicant

  • Strong knowledge of Windows infrastructure and products.
  • Experience with Microsoft products, including Office 365 suite.
  • Strong knowledge of Active Directory.
  • Level 1 & 2 support experience within a high call volume environment.
  • Willing to work 2 x 12-hour shifts on Weekends.
  • Hold an ITIL Foundation Certification and a relevant tertiary IT Degree / Diploma.

What's on Offer

  • Competitive salary
  • Long-term personal & technical growth prospects
  • 4-day week (2 days during week & 2 day shifts on Weekends)

Contact: Marco De Oliveira

Quote job ref: JN-122022-5871139

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